Service Level Agreement

Service Level Agreement

Coverage:

This web site availability service level agreement (SLA) applies to you if you have ordered any hosting plan (“service”) and you are in good financial standing with Twenty70 Hosting.com.

Service Level:

Twenty70 endeavors to have network connectivity available for http access by third parties 100% of the time (“web site availability”) In the event this is not met, we will issue credits based on the below schedule.

Credits

A) In the event that there is no web site availability, Twenty70 will credit the monthly service charge for the service as calculated below and as measured 24 hours a day in a calendar month.
Web site availability credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%
B) In the event that there is no web site availability on our T-Revolution Plan 100% Uptime Guarantee), Twenty70 will credit the monthly service charge for the service as calculated below and as measured 24 hours a day in a calendar month.
Web site availability credit
95% to 99.98% = 30%
91%- 94.9% = 50%
90% or below = 100%
In order for you to receive a credit on your account, you must request such credit within seven (7) business days after you experienced no web site availability so that we may check our stats and your stats. You must request credit by sending a request to our accounting division through our helpdesk. For security, the body of this message must contain your domain name, the dates and times of the unavailability of your web site, and such other customer identification requested by Twenty70. Credits will usually be applied within sixty (60) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event that there is no web site availability.

Restrictions:

Credits shall not be provided to you in the event that you have no web site availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, programs or applications, or (iii) circumstances beyond Twenty70 Hosting’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

Limitations:

Online problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Twenty70 Hosting. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and the data center utilized and maintained by Twenty70, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client’s experience.

What Client’s are Saying:

I knew the awesomeness that was Kelly before I signed up with her thanks to Twitter. Signing with her was a no brainier because she already hosted blogs that I love. The best way to describe Kelly is the bomb-diggity-dog. The girl will rock your face off!! There hasn’t been one question she hasn’t answered or fixed or done or taken care of for me. As just a little-girl-blogger I appreciate that I don’t get put at the bottom of the stack…I’m made to feel just as important!
— Alena

Service Level Agreement

What Client’s are Saying:

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